By Geno Guevara – Active Listening is different than just listening to a child or person. Active Listening is: Dynamic- Constant Flow of Information Intense- Requires Mental Focus Continous- On-going Training Active Listening requires an internal desire to truly want to understand what the other person is trying to communicate. It is defined by the [...]
Recent studies conducted by the International Listening Association illustrated we retain half of what we hear and forget about half of that within 48 hours. We listen at 125-250 words per minute, but think at 1000-3000 words per minute. Truly, what kind of impact does effective listening have on your customers, employees and business associates?